GOOD AS NEW CARPENTRY & BUILDING
Making your project - Good As New
We can send a copy of our Terms and Conditions to you also, email us at office@goodasnewbuilding.com
TERMS AND CONDITIONS OF SERVICE
J T Newling & T L Ryan trading as Good As New Carpentry & Building
1. ACCEPTANCE
1.1 Parties: These Terms are between Good As New Carpentry & Building ABN 83 345 125 020 its successors and assignees (referred to as “we” and “us”) and you, the person, organisation or entity described in the Quote (referred to as “you”). These Terms apply to all Services provided by us to you.
1.2 Acceptance: You have requested the Services set out in the Quote. You accept these Terms by:
(a) signing and returning this Agreement;
(b) accepting this Agreement online,
or where New South Wales Fair Trading does not consider this a ‘Small Jobs Contract’ or ‘Large Jobs Contract’ for Residential Building Work, you accept these Terms by:
(a) signing and returning the Quote;
(b) confirming by email or verbally that you accept the Quote;
(c) accepting the Quote online;
(d) allowing us to proceed with the Services; or
(e) making part or full payment for the Services.
1.3 You agree that these Terms form the agreement under which we will supply Services to you. Please read these Terms carefully. Please contact us if you have any questions. Purchasing Services from us indicates that you have had sufficient opportunity to read these Terms and contact us if needed, that you have read, accepted and will comply with these Terms.
1.4 Deposit: If the Quote indicates that we require a Deposit, we will not commence performing the Services until you have paid the Deposit or the first instalment of our Fee.
1.5 Cancellation: Cancellation will result in part of your Deposit being forfeited, proportionate to our costs and time spent up until cancellation. If no deposit has been paid, this amount will be payable by you within 7 days of receipt of an invoice for that amount. To the extent permitted by law, if you cancel the Services and we have already ordered materials specific to the Services that must be returned, you will be required to pay for any return or re-stocking costs in full, payable by you within 7 days of receipt of an invoice for that amount.
2. SERVICES
2.1 We agree to perform the Services with due care and skill.
2.2 We reserve the right to refuse any request that we deem inappropriate, unreasonable or illegal.
2.3 We may provide the Services to you using our employees, contractors and third-party providers, and they are included in these Terms.
2.4 Expenses: will be charged in addition to the Fee including but not limited to excavator load charges as set out in the Quote.
2.5 Third parties who are not our employees or our direct contractors will be your responsibility. We are not responsible for the products or services provided by those third parties.
2.6 Timeframe: Any period of time allowed for completion of Services is an estimate only and is subject to change. To the extent permitted by law, we will not be liable for any delays. Both Parties must take all reasonable steps to minimise any delay to the Services.
2.7 Cleaning Up: On completion of the Services and full payment of the Fees, we will use reasonable endeavours to dispose of all rubbish, excavated material (if included in the Quote), demolished or dismantled structures and surplus material relating to the Services. All demolished, dismantled and surplus material will be our property unless otherwise specified in the Quote. We will not be responsible for cleaning up after any third parties.
3. PRICE, INVOICING AND PAYMENT
3.1 You agree to pay us the amounts set out in our Quote, including any Deposit required. All amounts are stated in Australian dollars (AUD). All amounts exclude Australian GST (where applicable) unless stated otherwise. Payment may be made by way of payment methods as set out in our Quote when purchasing our Services.
3.2 You agree to pay our Invoices by the payment date set out on the Invoice. If you do not pay by the payment date (including any other services we have provided to you), we may cease to provide the Services to you until we receive payment.
3.3 We may charge interest at a rate equal to the Reserve Bank of Australia’s cash rate from time to time plus 8% per annum, calculated daily and compounding monthly, on any amounts unpaid after the payment date.
3.4 If invoices are unpaid after the payment date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, and the right to commence legal proceedings for any outstanding amounts owed to us, at your expense.
3.5 We reserve the right to report bad debts to independent credit data agencies.
4. YOUR OBLIGATIONS AND WARRANTIES
4.1 You warrant that:
(a) there are no legal restrictions preventing you from agreeing to these Terms;
(b) you will cooperate with us, and provide us with information that is reasonably necessary to enable us to perform the Services as requested from time to time, in a timely manner, including but not limited to any applicable council/engineering approvals or plans;
(c) the information you provide to us is true, correct and complete;
(d) you will not infringe any third-party rights in working with us and receiving the Services;
(e) before attempting to resolve any issues yourself or using a third party, you will inform us if you have reasonable concerns relating to our provision of Services under these Terms, with the aim that the Parties will use all reasonable efforts to resolve your concerns;
(f) you are responsible for obtaining any approvals, consents, licences and permissions from other parties necessary for the Services to be provided, at your cost, and for providing us with the necessary approvals, consents, licences and permissions;
(g) you are authorised to occupy the premises and obtain the Services;
(h) at all times the property is safe and that all facilities provided by you for the purposes of enabling the Services to be performed are also safe, including restraining any pets;
(i) we have free and unimpeded access to the place in which the Services are to take place, and that you will do all things to ensure that we are not delayed by matters within your control;
(j) You will ensure that you remove any furniture or personal goods from the vicinity where the Services will be performed to minimise the risk of damage;
(k) you will not interfere with or hinder us carrying out our obligations under these Terms, including but not limited to interfering with or modifying our work during progress on site;
(l) wherever there are available existing services and facilities on site you grant to us all requisite access to and use of such (water, gas, electricity) services and of such (toilet/washing) facilities during the performance of the Services. Unless otherwise agreed in writing, these services and facilities are to be provided at no cost of any kind to us;
(m) you accept that we have the right to impose stand down charges and recover additional costs incurred where work is delayed by reason not in our control and where we are unable to reasonably reschedule services; and
(n) you will not employ, canvass, solicit, entice, induce or attempt to employ our employees or contractors.
5. VARIATIONS
5.1 Any agreement to vary these Terms, the Fees, Services, or to vary the plans and specifications for services to be done under these Terms, must be in writing signed by or on behalf of each Party to these Terms.
5.2 We may at any time, in writing, inform you of the need for us to perform a Variation.
5.3 If you request a Variation to the Services, we have discretion as to whether we make the Variation.
5.4 Variations will not invalidate these Terms or be regarded as a repudiation of these Terms by us.
5.5 If in our reasonable opinion a Variation requires additional time to perform the Services, then we will amend the term of this Contract after consultation with you.
5.6 If we need to charge an additional fee for a Variation (Additional Fee), then we will provide a written Quote for the Additional Fee to you prior to commencing performance of the Variation. If:
(a) You accept the Quote then these Terms are amended to incorporate the Variation and the Additional Fee but otherwise remains the same; or
(b) You do not accept the Quote we may in our discretion terminate these Terms immediately.
5.7 If we are unable to accommodate the Variation, we may request that we be paid for Services performed to date and terminate these Terms.
6. NSW FAIR TRADING REQUIREMENTS
To the extent that the provision of New South Wales Fair Trading consider this a ‘Small Jobs Contract’ for Residential Building Work, the following Terms and Conditions apply.
(a) Plans and specifications: all plans and specifications for services to be done under these Terms, including any variations to those plans and specifications, are taken to form part of these Terms. Any agreement to vary these Terms, the Fees, Services, or to vary the plans and specifications for services to be done under these Terms, must be in writing signed by or on behalf of each Party to these Terms. This clause only applies to a contract to which section 7AA (Consumer information) of the Home Building Act 1989 applies.
(b) Quality of Construction: All Services will comply with:
(i) the Building Code of Australia (to the extent required under the Environmental Planning and Assessment Act 1979, including any regulation or other instrument made under that Act);
(ii) all other relevant codes, standards and specifications that the Services is required to comply with under any law ;
(iii) the conditions of any relevant development consent or complying development certificate
(c) Despite subclause 5(b), these Terms may limit our liability for a failure to comply with subclause 5(b) if the failure relates solely to:
(i) a design or specification prepared by or on behalf of you (but not by or on behalf of us); or
(ii) a design or specification required by you, if we have advised you in writing that the design or specification contravenes subclause 5(b).
(d) Selection of a Registered Certifier: We will notify you if a registered certifier is required with respect to particular work done under these Terms. The selection of a registered certifier is your sole responsibility (subject to section 6.6 (4A) or 6.12 (4A) of the Environmental Planning and Assessment Act 1979). We will not object to your selection of any particular registered certifier.
7. PRIME COST ITEMS AND PROVISIONAL SUM WORK
7.1 Details of any Prime Cost items or Provisional Sums are set out in the Quote. The sums listed of any Prime Cost items or Provisional Sums are allowances. They are not guaranteed or lump sum amounts. We have estimated with reasonable care and skill, and in light of information necessary and available at the date of these Terms and taking into account such factors as a competent and experienced contractor should have taken into account in estimating the Prime Cost Items and Provisional Sum Items.
7.2 Where Prime Cost or Provisional Sum Items are included in the total Price and Services, you must furnish to us written directions regarding the selection and supply of the goods and or services represented by such sums in sufficient time to ensure that no delay is occasioned in the progress of the Services. We will endeavour to make any request for information about such goods or services in reasonable time and in writing.
Actual amount spent in total is different to the total amount allowed
7.3 If any part of each Prime Cost Item or Provisional Sum Item is not expended, then that amount is to be deducted from the Price. The amount to be deducted is the difference between the amount allowed, excluding any Contractor’s Margin, and the amount actually spent, or the debt incurred to have the Services done or item supplied.
7.4 In the event that the amount expended in respect of each Prime Cost Item or Provisional Sum Item exceeds the amount allowed in the Quote the total Price, the excess amount exclusive of GST, together with the Contractor’s Margin on the excess specified in the Quote, is to be added to the total Price. The price adjustment arising is to be properly adjusted to ensure that the correct amount of GST is paid by you.
7.5 Normal trade discounts are to be allowed in your favour. However, any cash discounts or discounts for prompt payment are to be allowed in our favour.
7.6 You may be required to provide payment to allow Services to be done
7.7 When you make a choice in relation to a Prime Cost Item, we may require you to pay the supplier monies required by the supplier to start or progress the Services.
7.8 Any such payment will be for and on behalf of us. We will account for any such payment in the next progress claim.
8. WORK HEALTH & SAFETY
You agree and acknowledge that:
(a) Whilst works are being carried out the property is considered a work site and therefore must comply with all legislation and must follow the following conditions.
(b) An approximate age of the property must be advised to ascertain potential risk.
(c) Disclosure of the presence of asbestos, where known by you, within the work site must be made prior to the commencement of works.
(d) All work areas must be free of potential hazard to us and any of our representatives.
(e) Any representative of ours can refuse to complete the Services if they believe that the working environment is in breach of company policy and/or legislation.
9. UNDERGROUND WORK
9.1 When we are engaged to undertake underground excavation work, we may request that you obtain plans of underground pipes and cables on the property before the proposed work on the property.
9.2 Should you fail to provide us with the appropriate plans for the property when requested you will indemnify us from any claim for costs, expenses or losses from a third party for any damage to third party property, including the asset owner.
9.3 You agree and acknowledge that you are responsible for the costs incurred by us as a result of us striking ground that is harder to dig than normal or Foreign Materials of any kind. Sub- surface objects such as water pipes and sewer if struck can incur Additional Fees if above standard depths (.600).
9.4 If you provide a warning this must be in writing and presented prior to commencement of the Services.
9.5 Any additional fees will be treated as a Variation as per clause 5.
10. CONFIDENTIAL INFORMATION
10.1 Both Parties, including employees and contractors, agree not to disclose Confidential Information to any third party (other than where necessary, to third party suppliers, or as required by law); to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; and only to use Confidential Information for the purpose for which it was disclosed, and not for any other purpose.
10.2 These obligations do not apply to Confidential Information that:
(a) is authorised to be disclosed;
(b) is in the public domain and/or is no longer confidential, except as a result of a breach of these Terms;
(c) is received from a third party, except where there has been a breach of confidence; or
(d) must be disclosed by law or by a regulatory authority including under subpoena.
10.3 This clause will survive the termination of these Terms.
11. FEEDBACK AND DISPUTE RESOLUTION
11.1 Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about the Services, please contact us.
11.2 If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:
(a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them at an initial meeting.
(b) If the Parties cannot agree how to resolve the dispute at that initial meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.
11.3 Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.
12. RETENTION OF TITLE
12.1 Title in any goods we supply to you does not pass to you until they have been paid for in full, even if we have installed them.
12.2 To the extent allowed by law, if you fail to make a due payment, we may enter the site or your premises and take reasonable action to remove the goods without us being liable to you for damage to the site, premises of the goods caused by such removal.
13. RISK
13.1 Notwithstanding clause 11, risk in any goods we supply passes to you on delivery at your Site Address.
13.2 If any of the goods are damaged or destroyed prior to title in them passing to you, we are entitled, without prejudice to any of our other rights or remedies under these Terms (including the right to receive payment of the balance of the Fees), to receive all insurance proceeds payable for the goods. This applies whether or not the Fees have become payable under these Terms. The production of these Terms by us is sufficient evidence of our rights to receive the insurance proceeds without the need for any person dealing with us to make further enquiries
14. TERM AND TERMINATION
14.1 Either Party may terminate these Terms if there has been a material breach of these Terms, subject to following the dispute resolution procedure.
14.2 We may terminate these Terms immediately, at our sole discretion, if:
(a) you commit a non-remediable breach of these Terms;
(b) you commit a remediable breach of these Terms and do not remedy the breach within a reasonable time after receiving written notice of the breach;
(c) we consider that a request for the Services is inappropriate, improper or unlawful;
(d) you fail to provide us with clear or timely instructions to enable us to provide the Services;
(e) we consider that our working relationship has broken down including a loss of confidence and trust;
(f) for any other reason outside our control which has the effect of compromising our ability to perform the Services within the required timeframe; or
(g) you fail to pay an invoice by the due date.
14.3 On termination of these Terms you agree that any Deposit or payments made are not refundable to you, and you are to pay for all Services provided prior to termination, includingServices which have been performed and have not yet been invoiced to you.
14.4 On termination of these Terms, you agree to promptly return (where possible), or delete or destroy (where not possible to return), our Confidential Information and Intellectual Property, and/or documents containing or relating to our Confidential Information and/or Intellectual Property.
14.5 On termination of these Terms, we agree to promptly return (where possible), or delete or destroy (where not possible to return), your Confidential Information and Intellectual Property, and/or documents containing or relating to your Confidential Information and/or Intellectual Property.
14.6 On completion of the Services, we will retain your documents (including copies) as required by law or regulatoryrequirements. Your express or implied agreement to theseTerms constitutes your authority for us to retain or destroy documents in accordance with the statutory periods, or on termination of these Terms.
14.7 The accrued rights, obligations and remedies of the Parties are not affected by the termination of these Terms.
15. INSOLVENCY
15.1 If either Party:
(a) being a person, becomes bankrupt or makes an assignment of its estate for the benefit of its creditors;
(b) being a company, becomes insolvent, has a liquidator, provisional liquidator, administrator or receiver appointed or takes or has taken or instituted against it any action which may result in the liquidation of the company or if it enters into any Subcontract with its creditors,
the other Party may, without issuing a notice to show cause, terminate the Contract by written notice.
16. CONSUMER LAW, LIMITATION OF LIABILITY AND DISCLAIMERS
16.1 Service Standard: We will provide the Services with due care and skill, the Services will be fit for the purpose that we advertise, and we will supply the Services within a reasonable time.
16.2 ACL: Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of Services by us to you which cannot be excluded, restricted or modified (Statutory Rights).
16.3 Statutory Rights: Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for the Services is governed solely by the ACL and these Terms.
16.4 Warranties: Except for your Statutory Rights, we exclude all express and implied warranties representations and guarantees and all material and work is provided to you without warranties, representations and guarantees of any kind.
16.5 Delay: Where the provision of Services depends on your information or response, we have no liability for a failure to perform the Services, where it is affected by your delay in response or supply of incomplete or incorrect information.
16.6 Referrals: We may provide you with contact details of third-party specialists. This is not a recommendation by us for you to seek their advice or to use their services. We make no representation or warranty about the third-party advice or provision of services, and we disclaim all responsibility and liability for the third party advice or provision of services, or their failure to advise or provide services.
16.7 Availability: To the extent permitted by law, we excludeliability for:
(a) the Services being unavailable; and
(b) any Claims for loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation or any loss or damage relating to business interruption or otherwise, suffered by you or made against you, arising out of or in connection with your inability to access or use the Services or the late supply of Services, even if we were expressly advised of the likelihood of such loss or damage.
16.8 Disclaimers: To the extent permitted by law we disclaim all responsibility and liability for:
(a) products or services you perform or purchase from a third party;
(b) work originally performed by a third party whereby we repair existing damage;
(c) damage caused to your property other than due to our negligent act or omission;
(d) variations in materials from any samples or online representations;
(e) any inaccuracies as a result of incorrect measurements or plans provided to us;
(f) any Additional Fees incurred due to a change to the scope of Services or your change of mind;
(g) any Additional Fees incurred due to unforeseen variations that we could not have reasonably anticipated including but not limited where we are required to perform essential structural work to ensure the foundational integrity of our work;
(h) any delays due to reasons out of our control, including but not limited to inclement weather and material delays and shortages;
(i) any make safe work performed is temporary and will need to be repaired properly at the earliest convenience;
(j) any damage due to exposure to the elements e.g. salt, wind, water, weather conditions, flash flooding etc.;
(k) any damage caused by animals and/or pests;
(l) naturally occurring damage, ageing and discolouration;
(m) any additional fees incurred due to excavation or the discovery of Foreign Materials in the sub surface, that were not initially anticipated or quoted for. These services are not included in the scope of the Services; and
(n) any damage to grass caused by foot traffic or machinery.
16.9 Limitation: To the extent permitted by law, our total liability arising out of or in connection with the Services, however arising, including under contract, tort including negligence, in equity, under statute or otherwise, is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates. Our total liability to you for all damages in connection with the Services will not exceed the price paid by you under these Terms and pursuant to the Quote for the 12-month period prior to the act which gave rise to the liability, or one hundred dollars (AUD$100) if no such payments have been made.
16.10 This clause will survive the termination of these Terms.
17. INDEMNITY
17.1 You are liable for and agree to indemnify, defend and hold us harmless for and against any and all Claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from:
(a) any information provided by you that is not accurate, up to date or complete or is misleading or a misrepresentation;
(b) your breach of these Terms;
(c) any misuse of the Services by you, your employees, contractors or agents;
(d) your breach of any law or third-party rights; and
(e) any injury caused by your property (or access to the property) and/or your equipment being unsafe.
17.2 You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of the Services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us.
17.3 This clause will survive the termination of these Terms.
18. GENERAL
18.1 Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
18.2 Publicity: You consent to us taking photos/videos of our work and stating that we provided Services to you, including but not limited to mentioning you on our website, social media platforms and in our promotional material.
18.3 GST: If and when applicable, GST payable on the Fee for the Services will be set out on our invoices. You agree to pay the GST amount at the same time as you pay the Fee.
18.4 Relationship of Parties: These Terms are not intended to create a relationship between the Parties of partnership, joint venture, or employer-employee.
18.5 Assignment: These Terms are personal to the Parties. A Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent not to be unreasonably withheld).
18.6 Severance: If any provision (or part of it) under these Terms is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) under these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and the remaining provisions (and remaining part of the provision) of theseTerms are valid and enforceable.
18.7 Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control, including restrictions due to a global pandemic.
18.8 Notices: Any written notice required to be given under the contract or under the Home Building Act 1989 may be served by:
(a) giving it to the Party personally,
(b) leaving it at the Party’s address shown in the Quote, or
(c) sending it by registered post to the Party’s address shown in the Quote.
Any notice may be sent by standard post or email, and notices will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
18.9 Jurisdiction & Applicable Law: These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating inNew South Wales.
18.10 Entire Agreement: These Terms and any document expressly referred to in them represent the entire agreement between the Parties and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or in writing.
18.11 Special Conditions: The Special Conditions will prevail to the extent of any inconsistency with these Terms.
19. DEFINITIONS
19.1 Business Day means a day which is not a Saturday, Sunday or bank or public holiday in New South Wales, Australia.
19.2 Claim/Claims includes a claim, notice, demand, right, entitlement, action, proceeding, litigation, prosecution, arbitration, investigation, judgment, award, damage, loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute, whether indirect, incidental, special, consequential and/or incidental, and whether involving a third party or a Party to the Terms or otherwise.
19.3 Confidential Information includes confidential information about you, your credit card or payment details, and the business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know how, financial, accounting, marketing and technical information, customer and supplier lists (including prospective customer and supplier information), ideas, concepts, technology, and other information of either Partywhether or not such information is reduced to a tangible form or marked in writing as "confidential".
19.4 Deposit (if any) set out in the Quote.
19.5 Expenses (if any) are set out in the Quote.
19.6 Fees are set out in the Quote.
19.7 Foreign Materials include but are not limited to existing pipework or electrical, bed rock, sandstone, asbestos, submerged concrete slabs, water tables, sewers.
19.8 GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.
19.9 Intellectual Property includes any and all present and future rights to intellectual and industrial property throughout the world, and includes all copyright and analogous rights, all rights in relation to inventions (including patent rights), patents, improvements, registered and unregistered trademarks, designs, any corresponding property rights under the laws of any jurisdiction, discoveries, circuit layouts, trade names, trade secrets, secret processes, know-how, concepts, ideas, information, processes, data or formulae, business names, company names or internet domain names, and any Confidential Information.
19.10 Large Jobs Contract means Residential Building Work worth over $20,000.
19.11 Moral Rights means the right of attribution of authorship, the right not to have authorship falsely attributed and the right of integrity of authorship, as defined in the Copyright Act 1968(Cth).
19.12 Party and Parties means a party or parties to these Terms.
19.13 Residential Building Work as defined under Section 2 of the Home Building Act 1989 (NSW).
19.14 Quote means the Quote attached to these Terms.
19.15 Services are set out in the Quote.
19.16 Small Jobs Contract means Residential Building Workworth between $5,000 and $20,000.
19.17 Special Conditions means the special conditions, if any, detailed in these Terms and/or in the Quote.
19.18 Terms means these terms and conditions.
19.19 Variation means amended or additional services, including but not limited to changes to the Quote or Fees or varying theServices by:
(a) carrying out additional Services;
(b) omitting any part of the Services; or
(c) changing the scope of the Services.